FREQUENTLY ASKED QUESTIONS
We love talking about refining at Garfield. Please feel free to email or call us directly with any questions. But as a starting point, some of these FAQs may help!
With 130 years of experience and over 1 million satisfied customers, Garfield Refining has established an unparalleled track record as one of the country’s premier precious metals refineries. Whether it’s our world-class refining facilities, our state-of-the-art assaying techniques, or our experienced and friendly sales representatives, it’s easy to see how we stand out from our competition. With over a century of expertise, we offer the highest possible payments for your gold, silver, palladium, and other precious metals.
The moment your package has arrived, we’ll send you a confirmation email alerting you that the gold and precious metals have arrived at our facility. And of course, you can call our customer service line at any time at (800) 523-0968 to get updates on the status of your shipment.
We pay within 1-2 business days of receiving your shipment of precious metals. If you select our standard payment option, the check comes via the USPS and could take 2-5 business days to arrive. We also have ACH and direct deposit options if you prefer quicker payments.
Garfield takes the safety of your material very seriously. The entire Garfield facility is equipped with an advanced video surveillance system and is monitored 24 hours a day by onsite security personnel. All precious metal material is safely stored in a series of vaults and safes, and all the metal at our facility is insured in full.
To determine the value of your precious metals, Garfield Refining performs an assay; a process through which the base metals and precious metals are separated. Once the precious metals are in their pure form, they are valued based on the daily market spot price.
Should you disagree with Garfield’s appraisal, your metal will be returned to you in its processed form.
While many objects can look and feel valuable on the surface, the only way to determine the value is through conducting an assay. However, there are certain items that Garfield does not refine. These items include rocks, electronic scrap, dust, and raw ore.
If you’re planning to sell your precious metals scrap, don’t worry about the condition it’s in. Regardless of the condition of your metals, they will be melted down and valued during our state-of-the-art assaying process.