Privacy Policy

Garfield Refining (garfieldrefining.com) is first and foremost a Precious Metals Refinery; we value our relationships with our customers. We respect our customers’ concerns about the privacy of their personal information, both online and offline. As such, we are committed to providing you with the safest information handling practices and offer you the opportunity to update, change, or remove your information at any time.

Privacy Policy -- Effective Date: September 1st, 2010

 
  1. Collection of Information
  2. Use of Information
  3. Opt-Out Policy
  4. Updating Your Personal Information
  5. Disclosure of Information
  6. Security
  7. Children
  8. Changes to This Privacy Policy

 Privacy Policy

This privacy policy outlines how Garfield Refining collects, stores, utilizes, and discloses personal information. Personal information is gathered by your visits to our website, or responses to our marketing messages, either by Garfield Refining or other third parties, and consists of information about you that is personally identifiable- like your name, address, email address, IP address, or phone number, etc. By visiting our website, you are accepting the practices described in this Privacy Policy.

Collection of Information

Garfield Refining collects personal information mainly for the purpose of distributing our transaction materials, along with other advertising and promotional items. We reserve the right to send you certain communications relating to Garfield Refining services, such as service announcements, order fulfillments, administrative messages, special offers and general mailers. In general, we may collect personal information from recipients of our marketing campaigns and visitors to our Web site when they voluntarily provide it to us by (1) completing our online registration form, or (2) contacting us by email or phone (including our webmaster, customer service representatives, or other employees). As part of these activities, we may ask individuals to provide us with information including, but not limited to, name, physical address, email address, telephone number, and demographic information. Any information you provide to us at this site when you establish or update an account or request information is securely maintained in private files on our secure web server.

In order to improve the quality and functionality of our website, we gather navigational information about how you use our website, including but not limited to the areas or pages you access, the date and time of your visit, and the duration and frequency of your views. This information helps us improve the quality of visitors' online experiences by recognizing and delivering more of the features, services and information our visitors prefer. Garfield Refining’s standard and automated process may receive and record information on our server logs from your browser, including your IP address, browser type, operating system, domain type, and the page(s) you request. However, none of the information collected or stored has any personally identifiable features.

Use of Information 

We do not share, sell, rent, or trade personal information with third parties for their promotional purposes. We may use information collected from recipients of our marketing campaigns, visitors to our Web site, and our marketing partners, advertisers, and other third parties for any of the following purposes in either the online or offline arena: fulfill requests for products, services, or information; provide customer service; offer new products and services; conduct research and analysis; send marketing communications; improve the effectiveness of our website; and perform other business activities. On occasion, trusted third parties (including our call and fulfillment center, shipping outlets, and web analytics companies) are used to perform these functions. If any trusted third party is used they may have access to personal information needed to perform their functions, but may not use it for other purposes. We require that any such information be maintained in a secure environment. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Opt-Out Policy 

Garfield Refining offers a straightforward opt-out policy. We offer visitors to our Web site and recipients of our marketing campaigns the opportunity to, at any time, opt-out of receiving communications from us. If you have subscribed to our service and wish to stop receiving any future communications from us, please contact us via email at info@garfieldrefining.com, or by mail at 810 East Cayuga Street, Philadelphia, PA 19124. These unsubscribe options are also included in email communications that you receive from us.

We take all reasonable measures to ensure that your unsubscribe requests are fulfilled in a timely manner. However, despite these precautions, there is always the chance that after you unsubscribe you may receive additional communications from us that may have resulted from an inadvertent technical or other processing error. If this happens, please notify us of those communications by writing to info@garfieldrefining.com or calling us directly and we will take immediate steps to rectify the situation.

Updating Your Personal Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct or update it by emailing our Customer Support Department at info@garfieldrefining.com or by contacting us by telephone or postal mail.

Disclosure of Information 

We may transfer or otherwise disclose information collected from recipients of our marketing campaigns, visitors to our Web site, and our marketing partners, advertisers, and other third parties to our employees and independent contractors, to our subsidiaries and affiliates, and to our consultants, other business associates, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for us.

Furthermore, we reserve the right to disclose your personally identifiable information upon request by law enforcement, as required by law or when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Garfield Refining terms of use, or as otherwise required by law.

In the event that Garfield Refining or any of its assets are acquired by a third party, personal information acquired by us may be one of the assets transferred. In this event, Garfield Refining will notify you before information about you is transferred and becomes subject to a different privacy policy.

Security

We have implemented certain physical, electronic, and managerial procedures to safeguard and secure the information we collect from recipients of our marketing campaigns, from visitors to our Web site, and from our marketing partners, advertisers, and other third parties. Visitors should consider any electronic communication that they transmit to us (such as data, questions or answers, comments, suggestions, or other communications) to be non-confidential. We will not be liable or responsible if information that belongs to an individual is intercepted and used by an unintended recipient, or is otherwise accessed and used without our written permission. By participating in our marketing campaigns or visiting our Web site, you assume this risk.

Children

We are committed to protecting the privacy of children. Our online marketing campaigns and Web site will not knowingly or intentionally collect any personal information from children.

Changes to This Privacy Policy 

There may be times when we need to amend, modify, remove, or change various aspects of this Privacy Policy, and we reserve the right to do so at our discretion. We recommend that you revisit this Privacy Policy periodically to ensure that you are aware of our current privacy practices. Additionally, we will prominently note on our website that our Privacy Policy has been changed and provided you did not elect to no longer receive correspondence from us, you will be notified via e-mail that changes have been made to our Privacy Policy. You can be assured that any changes that we make will not be applied retroactively and that we will not materially change how we handle previously collected information without your consent. Your continued use of our services following any changes signifies your acceptance of these changes.

If you have any questions or want to report any known or suspected privacy or security breaches in regards to the privacy policy, please contact our Privacy Manager at info@garfieldrefining.com or the address below.

Garfield Refining Company
810 East Cayuga Street
Philadelphia PA 19124
800.523.0968

 

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